Matrress topper
10 Year Limited Warranty
When investing in any product online, there`s a reasonable fear your product will be faulty or it will disappear and never make it to your doorstep! We have absolute confidence in providing you with the best service & products and that is why we provide a 10-year warranty on all our mattress toppers. In addition, all orders are fully insured and will be replaced should your parcel get stolen/damaged during transit.
To ensure the full warranty of your purchased mattress topper, kindly activate your warranty by sending us your order number to info@snoozi.co.za.
What’s Covered By Our Mattress Warranty?
It is important to keep in mind the reason why the warranty exists. The main purpose of this policy is to cover our clients and ensure that you receive a premium product, not improper use, or a normal increase of wear and tear.
Sagging
Your mattress topper should maintain a solid, even sleeping surface for between 5 to 10 years. Sagging is expected with frequent use; however, excessive or premature sagging is a sign of a defect.
Significant bunching
Significant bunching that occurs during the early years of the topper can indicate that there is a possible manufacturing defect. If found to be a defect the topper will be replaced under the 10 year warranty.
Foam
We use a premium foam for all our toppers. We offer a 10 year guarantee on the foam. Any physical flaw in the Memory Foam Mattress that causes the foam material to split or crack, despite normal usage and proper handling.
Damaged on Arrival
Any sort of fabric damage found on opening the seal is considered to be a defective product.
Luxury Pillows
Prorated Warranties
Warranties are
With a prorated warranty, you must pay a fee or a certain percentage of the cost when repairing or replacing your pillow. The prorated charge you pay increases over time, often several years, because your pillow is more vulnerable to damage with age. In case of a repair or replacement, manufactures only cover a percentage of the Pillows initial value because its value decreases with time.
If you properly maintain your pillow and use a waterproof pillow protector, you can keep repair costs down. However, you still have to pay a prorated replacement charge if your pillow needs to be repaired or replaced.
How to File a Warranty Claim
If you believe your pillow has a defect of any kind, the steps to filing a claim are straightforward, but it can take up to 2 weeks for warranty fulfilment. There are potential fees you may face when filing a claim, Fees will be such as shipping the pillow back to easy sleep warehouse in Cape Town South Africa. To make a warranty claim please email us at info@snoozi.co.za
