Frequently Asked Questions

Our mattress toppers are available in Single, Single XL, Three Quarter, Three Quarter XL, Double, Double XL, Queen, Queen XL, King, and King XL — matching standard South African bed sizes.

The bamboo cover unzips and is fully machine washable. Wash cold on a gentle cycle with cold water and air dry. The memory foam insert itself should never go in a washing machine or tumble dryer, as this can damage the foam structure. If the foam needs cleaning, spot-clean with a damp cloth and mild soap, then leave it to air dry fully before putting the cover back on. Always double-check the care label for specific instructions.

Every Snoozi topper is made from premium GenX gel-infused, 5cm think memory foam, wrapped in a soft, breathable bamboo cover. The gel infusion helps the foam contour to your body for pressure relief while the bamboo cover adds a natural, eco-friendly layer of comfort against your skin.

Yes! Our mattress toppers are naturally hypoallergenic and resistant to dust mites, mold, and bacteria. They make an excellent choice for people with allergies or sensitivities.

1–3 business days. We offer free express delivery across South Africa. Please see our Shipping & Handling page for estimated delivery times to your area.

We offer a 30-day Money-Back Guarantee. If your topper isn't the right fit, simply reach out to our customer support team within 30 days of delivery with your order details. We'll guide you through the return process step-by-step and assist with courier collection.

Yes. Snoozi mattress toppers work with all mattress types, including innerspring, memory foam, latex, and hybrid mattresses. They're particularly good at giving new life to a mattress that's gone firm or lumpy with age. It simply lays on top of your existing mattress and is held in place by your fitted sheet.

A new mattress is a much bigger investment and a bigger disruption, old one has to go, new one has to be broken in. A Snoozi topper sits directly on top of your existing mattress and adds a fresh layer of gel-infused memory foam in minutes. It gives a firm or worn-out mattress a genuinely different feel without replacing it. It's the faster, lower-cost way to fix "my bed doesn't feel right anymore" before committing to a full mattress replacement.

It's not required, but we'd recommend one if you want to keep the topper looking newer for longer. A protector sits between the topper and your sheets and guards against spills and everyday wear. The bamboo cover itself is machine washable, so it's a "nice-to-have" rather than essential.